FAQ

Can I buy tickets at the box office?

We do not operate a box office during regular business hours. You may purchase tickets online at metroplexlive.com or at one of several local ticket outlets. Current ticket outlets include Rogue Vapers in Russellville, North Little Rock, and Little Rock, Crazy J’s in Conway, and Nomis Tattoo in Cabot.

I’ve purchased tickets online, can I pick them up at the venue?

No, you will receive an email that allows you to download your tickets. You can print them out or screen shot the barcode on your phone. Make sure your screen is bright when you take the screen shot.

I’m under 18, can I attend the show?

All of our shows are all ages unless otherwise posted.

Do you serve food or drinks at the venue?

We have a concessionaire who provides food at our shows. We offer a full bar at shows for adults 21+.

Do you charge for parking?

Parking at the Metroplex is free. Occasionally we offer premium parking passes. If available, they will appear as a purchase option on the show listing.

Where are you located, and how do I find the venue?

We are located in the iHeartMedia complex just off of I-430 on Colonel Glenn Road across the street from Landers Toyota. Depending on the show, we use the radio station lobby or the last set of double doors as the show entrance.

Are tickets still available?

Tickets are available unless the show has been marked SOLD OUT on the website. We stop selling tickets online 30-60 minutes before doors open. Tickets can be always be purchased at the door unless the show has been market SOLD OUT.

I lost my phone, wallet, credit card, shoes, or purse. What should I do?

Call or text James at 501.681.7552 and ask if anyone has turned in your lost item.

Can I bring a camera to the show?

Generally, most artists allow point and shoot cameras into the venue. Professional photographers and professional photography equipment is not allowed without prior permission from artist management. On occasions where point and shoot cameras are not allowed, it will be posted on the show listing.

Is there re-entry?

Once you’re in the show, there is no re-entry. You must pay full price to come back in. Exceptions may be made in extreme circumstances and will be at the discretion of venue staff.

Is smoking allowed?

You may not smoke inside the Metroplex. However, we do have an outdoor smoking area adjacent to the building.

Do you accept credit cards?

We have the ability to accept credit and debit cards at the bar, but we do not have card readers at the front door to gain entry.

Where is the nearest cash machine?

There is an ATM located at the bank across the parking lot.